Rice Lake Utilities
The Power of Local Ownership
Bill Assistance
Deferred Payment Arrangements
If you are a residential customer and are having trouble paying your bill on time, you may be eligible to set up a Deferred Payment Arrangement (DPA). With a DPA, your past due balance is split into equal payments to be paid in addition to your current bill each month. We require at least half of your past due balance as a down payment and may require more if you are a residential tenant. In order to keep your DPA, your payment (the deferred payment amount plus your current bill) must be posted on or before the due date each month.
Residential tenants will not be eligible for a deferred payment arrangement if any of these four conditions apply:
The residential tenant has greater than $100 of account arrearages that are more than 90 days past due for utilities that bill monthly.
The tenant has defaulted on a deferred payment agreement in the past 12 months.
The residential tenant is responsible for account arrearages that were placed on any property owner’s tax bill in the utility’s service territory in the past 24 months.
The residential tenant has a balance that accrued during the winter moratorium that is more than 80 days past due.
To see if you are eligible for a Deferred Payment Arrangement, please contact our office at 715-234-7004 from 7:00 A.M. to 4:00 P.M. Monday through Friday or e-mail us at customerservice@ricelakeutilities.com.
Medical Condition Certification
If you have a medical emergency, you can postpone service disconnection.
Download and fill out the Medical Condition Certification form. Return the form to us by one of the following methods:
Fax 715-236-7934
Leave it in one of our drop boxes
Mail it to us at 320 W. Coleman St., Rice Lake, WI 54868
State and Local Resources
Wisconsin Home Energy Assistance Program (WHEAP)
WHEAP assists eligible households with their heating and electric bills. It is made up of two different programs, the Low Income Home Energy Assistance Program (LIHEAP), which is funded by the federal government, and the Public Benefits (PB) program, which is funded from fees collected through participating Wisconsin electric utilities.
Regular Benefits are available during the heating season (October 1 through May 15). They provide assistance with home energy bills and are not intended to cover the total costs of heat or electricity. Crisis Assistance is intended to allow the local WHEAP agency to respond to special situations by dealing with emergency situations or to act proactively to avoid serious problems. Prevention payments are available any time during the program year (October 1 through September 30). Crisis Assistance is a discretionary benefit to households - even if a household is eligible, they may not receive assistance.
General Information:
Apply online:
For assistance, contact the Energy Services Customer Care Center at 1-800-506-5596.
Apply by phone, by e-mail, or by mail:
For assistance, contact West CAP at 715-598-4750.
Keep Wisconsin Warm/Cool Fund (KWWF)
The Keep Wisconsin Warm/Cool Fund (KWWF) is a statewide, non-profit charitable effort established in 1996 to keep the heat and power on for thousands of Wisconsinites most vulnerable in crisis. 95% of those helped by the fund are veterans, elderly, disabled, or working families with young children.
Contact Information
Call 800-891-9276
Heat for Heroes
The Heat and Housing for Heroes Campaign helps veterans alleviate life-threatening energy-related emergencies through the use of energy assistance grants.
Contact Information
Call 800-891-9276
St. Vincent de Paul
The St. St. Joseph Conference of the Society or St. Vincent de Paul provides services such as arranging for assistance with utilities and other expenses, acquiring financial assistance for other needs, helping displaced families find shelter, and more.
Contact Information
Call 715-736-1601
Area Churches for Emergency Outreach (ACEO)
ACEO works with the Salvation Army to provide emergency assistance such as rent, utilities, and gas money to residents of the Rice Lake area.
Contact Information
Call 715-434-2236
The Salvation Army of Barron County
The Salvation Army helps with emergency needs like rent, electric, or heat assistance.
Contact Information
Call 715-554-4928
211 Wisconsin
211 is a statewide resource that connects you with non-profit and government services in your area.
Contact Information
Call 211 or 877-947-2211