CUSTOMER SERVICE REQUEST: Click here to download form
Our customer service request form is for our customers who are simply moving in or moving out of a residence or commercial/industrial business. You can print the form and either fax or send to us. Don’t forget to sign the form and just in case we have questions for you please leave a number where you can be reached.

AUTHORIZATION FOR DIRECT PAYMENT: Click here to download form
This is an option that we offer to all of our customers. If you would like to choose this as a payment option for all of your Rice Lake Utilities monthly bills, simply fill out the form and return to our staff and it will be taken care of. This is a perfect way for RLU customers to help us keep the cost of operations lowest. You can print the form and send to us or stop in to our office to take care of. Don’t forget to sign the form and just in case we have questions for you please leave a number where you can be reached.

CRITICAL NEEDS CUSTOMER NOTIFICATION: Click here to download form
This is for our customers who have a medical condition, which in the case of a power outage would like to be contacted or have a special circumstance, which would require immediate attention by our staff. If you have the need for this service, we would be happy to confidentially accommodate you. You can print the form and either fax or send to us. Don’t forget to sign the form and just in case we have questions for you please leave a number where you can be reached.

RESIDENTIAL NEW CONSTRUCTION SERVICE REQUEST: Click here to download form
If you are building a new home in Rice Lake, we would ask that you use this form. It has space for all of the pertinent information and contacts we will need to accurately process your request and get you the service you need. You can print the form and either fax or send to us. Don’t forget to sign the form and just in case we have questions for you please leave a number where you can be reached.

COMMERCIAL-INDUSTRIAL NEW CONSTRUCTION SERVICE REQUEST: Click here to download form
If you are building a new commercial or industrial facility in Rice Lake, we would ask that you use this form. It has space for all of the pertinent information and contacts we will need to accurately process your request and get you the service you need. You can print the form and either fax or send to us. Don’t forget to sign the form and just in case we have questions for you please leave a number where you can be reached.

EASEMENT FOR UNDERGROUND SERVICE INSTALLATION: Click here to download form
Rice Lake Utilities requires that all underground electric services be installed under an easement. This will make sure the route for these facilities is clear and well defined for you and RLU personnel. You can print the form and either fax or send to us. Don’t forget to sign the form and just in case we have questions for you please leave a number where you can be reached.

RICE LAKE UTILITIES TIME-OF-USE REQUEST: Click here to download form
Rice Lake Utilities offers TOU options for several customer classes. This is a great opportunity for you to take advantage of RLU’s low rate for the off peak periods. If you would like to sign up for TOU service, use this form and by all means if you have questions, please call. You can print the form and either fax or send to us. Don’t forget to sign the form and just in case we have questions for you please leave a number where you can be reached.

LOAD MANAGEMENT SIGN UP FORM: Click here to download form
This is another great opportunity for RLU customers to help us keep electric rates low by allowing us to control your central air conditioning unit and electric water heater when electrical demand is at its highest. This event will usually happen between the hours of 9am and 9pm. The effect on your comfort is minimal and you will never be controlled more than 15 minutes out of every hour. As an incentive, RLU will provide you with a complimentary central AC tune up. If you would like to sign up for this service, use this form and by all means, if you have questions, please call. You can print the form and either fax or send to us. Don’t forget to sign the form and just in case we have questions for you please leave a number where you can be reached.

WATER SERVICE CONNECTION REQUEST: Click here to download form
For customers requesting a new water service connection, which is usually made by your contractor, we ask that you or your contractor use this form. It will allow our staff to make the proper arrangements for coordination of the project. You can print the form and either fax or send to us. Don’t forget to sign the form and just in case we have questions for you please leave a number where you can be reached.

CUSTOMER REQUEST FOR WATER SUBTRACT METER SERVICE: Click here to download form
For water and wastewater customers who would like the opportunity to save money on there wastewater charges, this program is for you. The water that is used for watering lawns and outside activities in which the water will not be discharged in the sanitary sewer will be deducted from your water usage. Consequently, you will not be assessed sewer charges for this amount. You can print the form and either fax or send to us. Don’t forget to sign the form and just in case we have questions for you please leave a number where you can be reached.

Other information:

Focus on Energy
List of Payment Drop Off Places